Framework for Establishing Strong Remote Operations in Consultancy Firms

Over 75% of SMEs struggle with remote transitions (Forbes).

That’s not just a statistic; it’s a wake-up call. This struggle leads to inefficiency, frustration, and potential loss. The pain is real, but so is the solution. 

Here’s how to build a robust remote infrastructure for your consultancy.

1: Leadership’s Role in Transition

Leadership sets the tone.

 In your consultancy, leaders must lead by example in the remote transition. Their understanding and experience are critical. Without this, your team’s adaptation to remote work can falter.

  • Encourage leaders to engage in remote work.
  • Leaders should communicate the importance of remote work.
  • Set clear expectations for remote operations.

Takeaway: Strong leadership is the first step to successful remote transition.

2: Establishing a Remote Infrastructure

Infrastructure is the backbone.

Assess how your consultancy would function entirely remotely. Identify gaps in communication and collaboration to choose the right tools.

  • Analyze current operational models for gaps.
  • Invest in tools that aid remote collaboration.
  • Regularly review and update remote working practices.

Takeaway: A solid remote infrastructure smoothens the transition.

3: Documenting and Communicating Culture

Culture binds the team.

In remote settings, it’s essential to document and communicate your consultancy’s culture. This ensures that all team members, regardless of location, align with your company’s values.

  • Create a comprehensive company handbook.
  • Over Communicate to keep everyone in sync.
  • Regularly reinforce the company’s values and culture.

 Takeaway: A well-communicated culture keeps remote teams cohesive.

4: Equipping, Educating, and Empowering

Empowerment drives success.

 Equip your team with the necessary tools and training for remote work. Clear communication and autonomy are key to transitioning successfully.

  • Provide resources and training for remote work.
  • Foster a culture of autonomy and decision-making.
  • Support your team through the transition.

Takeaway: Well-equipped teams adapt better to remote settings.

5: Embracing Iteration and Transparency

Adaptation is a journey.

Remote work requires learning and adaptation. Embrace this journey with openness to feedback and maintain transparency throughout the process.

  • Be open to feedback from the team.
  • Communicate changes and progress transparently.
  • Adapt based on feedback and changing circumstances.

Takeaway: Flexibility and transparency are vital in remote work.


Your consultancy’s success in remote work depends on more than just technology. It’s about leadership, culture, communication, and the right infrastructure. By understanding these elements and implementing best practices, your consultancy can not only survive but thrive in the remote era.

How is your consultancy adapting to these remote work challenges?


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